Frequently Asked Questions
Q: I do not live in any of the states where The Number Series is sold, how can I place an order?
A: Unfortunately we are only able to fulfill online orders in a limited number of states due to state regulations. However, if you text “Concierge” to us at 325-230-2223, we will notify you once product hits stores near you.
Q: Can I purchase more than one bottle from The Number Series?
A: In order to make sure that we can share with as many of you as possible, we will be limiting each customer to 1 bottle only.
Q: Can I request a specific numbered bottle?
A: We will not be taking requests for specific numbers; however, each number will be produced only once. We encourage you to share your number with our online community as soon as you receive your bottle.
Q: Can I purchase a bottle for someone else as a gift?
A: Due to limited availability, each individual will only be able to purchase 1 bottle, regardless of where it is shipped.
Q: When will I receive my order?
A: All orders of the Number Series will start shipping the week of November 23rd. If you successfully placed an order, you will receive a shipping confirmation as soon as your order is on its way.
Q: I just placed an order, can I cancel it?
A: All orders on shop.cincoro.com are final.
Q: I just received my order. Can I return it for a full refund?
A: Unfortunately we cannot offer returns at this time.
Q: I didn't receive a tracking number, when should I expect it?
A: Online orders for the Number Series will start shipping during the week of November 23rd. Stay tuned!